June 2008 Archives

The 9th Circuit of Appeals reversed a district court ruling, Quon v. Arch Wireless, in which a wireless text messaging service turned over message transcripts to their customer, the Ontario Police Department, during an investigation on an officer's excessive use of the department provided pager. The fact pattern has some twists and turns, but buried within the opinion are issues that are worth exploring for every corporation contemplating out-sourcing their communications via SaaS or other external provider. (read more)

So when you are shopping for a solution to your growing messaging environment, remember to make sure that the solution you pick will not turn into the retention nightmare down the road. Ask the hard questions about retention management, migration strategies and storage formats. (read more)